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TechNOIR2019-08-21 18:03:23
OTRS
TechNOIR, 2019-08-21 18:03:23

Otrs. Reminder notifications from another queue. How to do?

Hello.
I made a separate queue (or rather a subqueue). I want applications that I put the status "waiting for a reminder" to send to this queue.
But I would like that when the reminder time comes, notifications about this would still come to the one who sent this application there.
Can this be implemented?
It's just that in fact the one who sent this application to another queue is no longer its owner ..
Thanks for the answers in advance

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