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Alexey Kostyukhin2017-08-24 08:39:14
OTRS
Alexey Kostyukhin, 2017-08-24 08:39:14

Why doesn't OTRS start after spam requests from fake mailboxes?

Lord, help.
Yesterday I created fake boxes in order to test OTRS 5. The system started spamming them with requests that it was not possible to send letters.
After that, OTRS stopped starting normally and instead reports this in the log:
Backend ERROR: OTRS-CGI-10 Perl: 5.22.1 OS: linux Time: Thu Aug 24 09:31:44 2017
Message: Can't connect to MySQL server on '127.0.0.1' (111)
RemoteAddress: 10.9.49.149
RequestURI: /otrs/index.pl
Traceback (1163):
Module: Kernel::System::Web::InterfaceAgent::Run Line: 164
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32

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2 answer(s)
V
vaut, 2017-08-24
@vaut

Message: Can't connect to MySQL server on '127.0.0.1'

Most likely, you have changed something in the MySQL settings and now otrs cannot connect.

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N_ton, 2017-09-21
@N_ton

Check the free space on the disks, if the fake mailboxes spammed well, they could fill the disk completely.

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