V
V
vlad49902019-04-17 22:30:29
macbook
vlad4990, 2019-04-17 22:30:29

What to do with non-working camera in macbook pro 13 2017?

Hello, I have a macbook 13 2017 without a touchbar. Purchased at the end of this fall.
Recently, I needed a webcam for FaseTime, but then the video went fine for 10 seconds, and then it started to freeze, everything turned into a slideshow of 1-0.5 frames per second (while the LED indicator was either on or off).
Then I referred it to the PhaseTime logs.
After a while, I went back to the webcam and the same problem overtook me. At the same moment, a new macOS update was hanging, I decided to try to update it so that everything would work. After the update, the laptop stopped seeing the camera at all (I wrote in the applications that the camera was not detected). I tried to fix it with the popular methods of restarting the drivers through the terminal, but it didn't work. I scored for a while. Then I turned on the webcam again, and lo and behold, it works and does not hang. I didn’t rejoice for a long time, now it hangs again, then it doesn’t work at all.
There is a dilemma here. Whether to carry a laptop under warranty or not:
On the one hand, yes, it’s worth it (however, this is in the event that they replace the entire display for me along with the webcam, that’s the whole cover.)
On the other hand, I'm afraid that they will loosen the whole cover for me (by peeling off the oleophobic with a hairdryer and replacing the camera), and then after a year the glass will peel off, but there is no guarantee anymore (
Please help with advice, maybe someone applied under warranty with a similar one. ..

Answer the question

In order to leave comments, you need to log in

3 answer(s)
R
Ronald McDonald, 2019-04-17
@vlad4990

Whether to carry a laptop under warranty or not:

Of course, carry, what are we talking about at all?
There are not stupid people sitting there, they will not spoil anything.

I
Ivan Shumov, 2019-04-18
@inoise

Bring it, of course. There is also a warranty for repaired/replaced parts.

A
Alex Marken, 2019-04-18
@AlexMarken

1. Reset NVRAM and SMC settings (instructions on the Apple website).
2. If resetting the NVRAM and the system management controller does not help, then to the service.
3. In the service, no one will peel off the display glass and change the webcam ... these are not Windows laptops. The guys will order a new display module (an aluminum display cover assembly with a display, camera and sensors), after which they will put it on your laptop. Basically, they do it in 10 working days - they wait 6-7 days for spare parts from Apple, and in a few hours they change the component.

Didn't find what you were looking for?

Ask your question

Ask a Question

731 491 924 answers to any question