What if PayPal requires non-existent documents?

Question

PayPal

At some point, PayPal decided that I bought or sold something illegal (of course, I didn’t do anything like that). After that, he asked for a scan of a document with a photograph and confirmation of the address. I sent a scan of the passport, but there is a problem with the confirmation of the address.
The address was not taken from the primary billing address, but from one of the completed subscriptions, which worked fine for several months. I scored it there completely without thinking that someone needs it. The address refers to a rented apartment, therefore, there are no official documents where this address would be and my name is not.
A conversation with support goes like "I'm telling you for the hundredth time, there are no such documents" "We understand that you are upset, but <standard sheet about types of documents>".
Has anyone had a similar situation? Did you manage to resolve it somehow? If you score on a blocked account, what will happen to it next? There is no money on it, but there are linked cards.

Answer 1

Do not write that there are no documents. Write that you now live in another apartment and send a scan of documents with a new residence permit + a scan of the lease agreement. + ask to officially change the billing address to a new one.