Is there a free service desk in the world?

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Eugene2017-09-14 21:29:17

Project management

Eugene, 2017-09-14 21:29:17

I serve a small enterprise on the admin side. The question of a salary increase came up - for which the management asked to provide data on user applications. Actually now there is no accounting at all - everything is oral. I would like to deploy (well, or something cloudy) some kind of small SD platform. . The functionality is required - a little more than that of a Google spreadsheet.
Maybe someone already has something similar in their arsenal?

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6 answer(s)

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silverjoe, 2017-09-14
@silverjoe

glpi, redmine

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lukoie, 2017-09-14
@lukoie

OTRS?

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CityCat4, 2017-09-15
@CityCat4

Support Trackers - OTRS, RequestTracker Developer
Trackers - redmine, Trac, Mantis, Bugzilla

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Sasha Odarchuk, 2017-09-15
@Fanta

Manage Engine SDP Free

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agniko, 2017-09-15
@agniko

1. Alfresco - in general, this is a powerful EDMS, but it has the ability to set and control orders.
2. Spiceworks - a monitoring system, I haven't used it for a long time, but if memory serves, there is a built-in ticket system, in my opinion, based on the sensor readings, you can even automatically configure the generation of tickets.

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Denis Verbin, 2017-09-16
@rez0n

Hesk is very simple and cute.