How to properly communicate with customers and not offend him?

Question

Work organization

I work in Outdoor Advertising. We work two people. I communicate with clients and make sketches, and the other prints. When a client orders something, we tell them the minimum term (Depending on the order). For example, you say to the client that there are a lot of orders now. The sketch will be ready in at least a week. And they come two days later asking about the sketch. Sometimes you want to swear and send them. Especially the most impatient are women. No matter how you explain it to them, they think it's easy. "All you have to do is click and print." How do you deal with it?

Answer 1

Follow the advice of the skipper - "Smile and wave."
Why be rude to a customer? Even the dumbest.
Smile and say: "Your order is about to be ready. Today we don't have time, but tomorrow it will definitely be."
Nobody cares about the deadlines, no one looks at them, because usually the order is needed "yesterday".
PS
In general, one of three options will be correct:
1) Increase production capacity in order to keep up with tighter deadlines
2) Review the schedule, and do not take on more customers than you can serve.
3) Increase the terms for all clients, and then there will be a margin of time.

Answer 2

It got interesting when I read the title. And in the text, on the contrary, how to save your nerves. You see the client, he has not said anything yet, and you take the sign in your hands and show him that "Not ready yet"