How to choose a helpdesk for a provider?

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vetash2014-02-06 04:56:12

Helpdesk

vetash, 2014-02-06 04:56:12

It is necessary to choose a simple helpdesk system for a provider in a small town.
There are 5 people in the team.
1 - The girl accepting applications by phone.
2 - 3 Person installers and part-time - enikei.
3 - 1 Chief. Supervisor of work performance
Criteria:
Free of charge (this is the main thing)
Openness. (desirable)
Ability to install on Linux
Web based
Sending notifications by e-mail.
Sending SMS notifications (Preferred)
Mobile client (Preferred)
The scheme is as follows - a person contacts the support service by phone - an application is formed in the system, time is given for execution (2-3 working days) - an email \ SMS is sent to all performers. If the application is accepted by any of the performers, it is not available to the rest.
Tried OTRS - not suitable - too much extra.

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4 answer(s)

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vetash, 2014-02-19
@vetash

Thanks everyone, issue resolved. Stopped at HESK
www.hesk.com

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Artem Denezhny, 2014-02-06
@denegny

redminecrm plugin , in general Redmine is well scalable and extensible

S

Sergey Gornostaev, 2014-02-06
@sergey-gornostaev

Everything superfluous in OTRS can be turned off. Request Tracker doesn't work either?

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PCHELA_MATKA, 2014-02-06
@PCHELA_MATKA

Good afternoon!
I would recommend manageengine servicedesk plus. Finding licenses on torrents is not a problem, I can also share my setup experience.