From whom to require computer repair?

Question

Do it yourself

About three months ago I bought myself a new system unit. The store picked up the configuration, assembled. They wrote out a check and a warranty card (one year warranty).
Recently, USB ports began to fail periodically and BSODs fell out. With a high degree of probability - overheating of the south bridge. It's impossible to hold a finger.
I called the store and explained the situation. To which I was told that yes, this situation happens, but this is not a warranty case. Even if I give it for examination, ASUS will return the motherboard back, arguing that it is not a warranty case.
I have strong doubts about this. Shouldn't the store be replacing the broken part of the PC? What does the ASUS expertise have to do with it if I have a warranty from the store?
Can I require sellers to replace my motherboard during the examination?

Who faced it? How to act? What laws do you refer to? Or is the store right and will I have to buy a new motherboard?

Answer 1

Support for the above expressed is that the claim to the store.
The main thing I can advise is to communicate with the store in letters. This is the only way to fix the dates/your requirements. Without them, the whole process can stretch for months.
Before going to the store, prepare a small statement in 2 copies:

I, Ivan Ivanych, bought an HP 8823 system unit according to invoice X24312 dated May 21, 2012.
During the warranty period, shortcomings appeared in the computer, expressed in periodic shutdowns of USB ports and spontaneous shutdowns.
According to article 18, paragraph 1 of the Consumer Rights Protection Law, I ask (to terminate the contract of sale || exchange for a similar model || exchange for a model XX with an additional payment / return of the difference).
signature date

one copy for them, one signed by the recipient for yourself.
ps do not succumb to the store's persuasion to contact the SC directly - according to our legislation, the SC is nobody. They relate very remotely to your contract of sale. The time that your board spends in the SC without an official statement to the seller is not taken into account in the terms given to the seller to solve the problem. Yes, and you do not have to run around the SC.

Answer 2

Let me tell you how the system works.
The store draws its warranty based on the manufacturer's warranty. Where and rents all illiquid assets (as an option - to the distributor). The non-obvious warranty case still needs to be proven. The store, of course, will look for ways to avoid the problem. As for heating the southbridge, then the temperature there, in normal mode, is much higher than your 36.6, especially with processors from AMD (there is such a pattern). When the south bridge fails, the PCI, DMA, SATA devices characteristic of it will most likely turn off; power management, sound controller. And, from a peppy poke with a screwdriver into a working motherboard, a specific circuit will short, including USB. What is the cause of the problem - equipment failure or your curiosity, the examination will prove. Believe me, now no one bothers with repairs. There is a percentage of marriage. Do not solder, assembly jambs, mechanical damage, etc. - into the shredder. All are repaired with a complete replacement.
Now the answer. If the fingers stick out, then the case is not sealed. Block replacement is out of the question. Carefully, with a magnifying glass, we are looking for visible causes of failure - chips, charring, soldering defects and other damage. We don’t find it - we get upset and change what for - at our own expense. We find - we try our luck in the store or ask: “How much is the examination?”; we receive the opinion of experts and roll complaints-claims.
And finally, you have 3 USB -powered devices plugged in. Their total power is stupidly higher than the power of the circuit. So he tries to serve them sequentially, grabbing one and losing the other.

Answer 3

What exactly was bought in the store - components + assembly or a complete computer system unit?
What is the warranty from the store?
If the warranty is for the system unit, they should be repaired without question, if separately for components + for assembly, options are possible.
But according to the law, first of all, the consumer communicates with the seller, if the seller refuses you, demand it in writing.

Answer 4

If the warranty is for a computer, then the warranty is for a computer, you should not worry about what's inside, though you still need to read the warranty text. Next, talk softly, then write to Rospotrebnadzor about such and such problems, and then go buy a new computer =).

Answer 5

In general, Asus has quite adequate SCs - I have not seen them not admitting a problem in their pieces of iron (although I only wore laptops to them, so far).
But first get a written refusal from the store.

Answer 6

Set the system from 0 and run tests for another day.
In the service center, this is exactly how they will test the defect you claimed.
You can both communicate with the store and with the SC, but it is better with the store, if the repair period exceeds 14 days, then you can write an application for a temporary replacement.

Answer 7

Even if they don’t replace it, put the fan on the south bridge (with thermal paste, of course), my friend took an atomic motherboard, we did cooling for him there ourselves.

Answer 8

It doesn't matter how the computer is sold, in bulk or as a system manager.
Write a complaint to the store, let them check the quality. If they say that this is not a warranty case, do not listen, the seller is obliged to prove this, and at least give a written opinion for what reason the defect arose, and as a maximum, conduct an independent examination at his own expense. Until the warranty period has ended, the store must prove to you that you are to blame, and not vice versa. If they refuse, an application to the court, the court will appoint an independent examination, which the seller must pay.
Do not listen to the seller if he offers you to independently conduct an examination at your expense.
read ozpp.ru - there is a lot of useful information.

Answer 9

I had a similar problem with the Asus mother for a very long time.
It turned out that during assembly they “didn’t push” the ATX cable (which is 20 + 4)