Customer support system for website developer. Prompt ready solution

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sskalmykov2011-03-02 15:50:17

Project management

sskalmykov, 2011-03-02 15:50:17

We need a system to communicate with clients who are in "care" i.e. use support services.

Each client has his own personal account, in which he creates tasks for developers and content managers.
I tried to find it myself, but otrs.org/ and www.eticketsupport.com/ didn't like it at all. Maybe someone already faced with the solution of such a simple problem? It is better if it is not SAAS, because. be able to change the appearance of the system.

*upd* Preferably free, or no more than $100.

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9 answer(s)

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Denis Turenko, 2011-03-02
@sskalmykov

I advise Help Desk , it has been working stably for a long time. You can add code to suit your needs, it is quite adequate. I can share with a self-made localization file.

C

Coxus, 2013-08-27
@Coxus

Here is another one: www.useresponse.com/ru/

A

Anatole, 2011-03-02
@Anatole

Kayako? costs about $400

H

holyorb2, 2011-03-02
@holyorb2

there is a ticket system in many free CMS
Drupal+OG+Storm, for example

V

Vorchun, 2011-03-02
@Vorchun

What didn't suit OTRS?

H

holyorb2, 2011-03-02
@holyorb2

www.hesk.com/buy.php
ticket system up to $100

R

Riateche, 2011-03-02
@Riateche

I use Eventum and find it very convenient.

D

dekkart, 2013-02-26
@dekkart

For ticketing in the service center, we used the Request Tracker: bestpractical.com/rt/ . Absolutely free.
In my opinion, a simple, reliable and easily customizable solution.

V

Vitaliy50, 2015-03-04
@Vitaliy50

May I suggest a help desk, knowledge base and feedback system by Helprace ?