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D_E_S_P2019-07-22 17:44:54
HP
D_E_S_P, 2019-07-22 17:44:54

Compatibility of HP servers with drives from other vendors?

Hello!
I want to buy an HPE DL180 Gen10 server (2U, LFF, Xeon 4110)
Questions:
1. Is it true that the HP server warranty will be void if you use drives from another company? Will I lose something in terms of those. support? What are the advantages of using HP discs?
2. Is it possible to buy an HP server with baskets (+ skids), but without hard drives. Normally, regular 3.5 discs will go into the LFF basket there?
3. Is it true that the firmware for outdated servers from HP is now unavailable without additional payment?
4. Is it worth installing a RAID controller in an HP server from another company for more trouble-free operation with "non-native" disks? If so, which one is better?
5. Is it worth it to take HP in this case, if I will install disks from another company and maybe even install a non-native RAID controller?
I read this article , but has anything changed for Gen10 generation servers? I also read
this one.

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2 answer(s)
A
Andrew AS, 2019-09-27
@D_E_S_P

1. Is it true that the HP server warranty will be void if you use drives from another company? - No, HPE does not void the warranty for using third-party drives in the server, in other cases, technical support and warranty service are not provided for them (disks) in this case.
Will I lose something in terms of those. support? - HP does not provide support for issues related to third-party components.
What are the advantages of using HP discs? - Compatibility with other components of the system (raid-controller), technical support and manufacturer's warranty fully covering all server components.
More details here (you can start from page 5) - https://support.hpe.com/hpsc/doc/public/display?do...
2.Is it possible to buy an HP server with baskets (+ skids), but without hard drives. - You can buy a server without disks, but the sled is not officially sold (look for part number 651320-001 or 651314-001).
Normally, regular 3.5 discs will go into the LFF basket there? - Yes.
3. Is it true that the firmware for outdated servers from HP is now unavailable without additional payment? - Seems not, see https: //h20575.www2.hpe.com/tsusbportal/index.do ?s ... discs? If so, which one is better? - Definitely not. Raid-controller is just better to use pr-va HP. 5.
Is it worth it to take HP in this case, if I install disks from another company and perhaps even install a non-native RAID controller? - Supermicro solutions cost almost the same as HPE or Dell, but there is no real service infrastructure in the Russian Federation (I could be wrong). If you buy from an assembler - under warranty, contact him or the ASC. If you collect the server yourself - only through the ASC. In the case of HPE, everything is quite predictable.

D
D_E_S_P, 2019-07-24
@D_E_S_P

Answers to questions (I'll edit it as 100% information on some questions comes in):
1. They answered the HPE TP by phone - the warranty will fly off if the service engineer finds out from the logs that there were non-HPE disks. (I'm waiting for a written answer and clarification at what point the warranty still flies if it is recognized that the server broke down due to a non-original spare part, or regardless of this).
2. You can buy a server with a sled, and apparently it’s better right away with backplanes. Non-original discs will fit fine. But back to point 1, about the relevance of this action.
3. Campaign is true (waiting for an official answer).
4. It will not be possible to install a raid from another company, because with Gen10 this is not allowed. And so I wanted to put a problem-free areca.
5. Now, in general, everything has become difficult for me, because. Supermicro doesn't come out cheaper if you don't assemble it yourself. And in this case, you cannot collect it yourself. Servers from Dell, Intel... I don't know...

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