Bitrix: why do customers receive empty instant messages?

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cyberlain2021-02-03 15:34:25

1C-Bitrix

cyberlain, 2021-02-03 15:34:25

Permanent users of our online store on Bitrix sometimes, without any logic and connection, receive instant messages in the mail without any content. Here for example:

Здравствуйте, Валерия!

У вас есть новые мгновенные сообщения от пользователя Иванов Сергей.

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(29.01.2021 12:04:18)

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Перейти на портал: http://sitename.ru

Это письмо сформировано автоматически.

These are not managers, this is Bitrix itself.
How is this treated? Where are the settings? How to turn them off?

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1 answer(s)

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no_one_safe, 2021-02-03
@cyberlain

Just find this template in mail templates and deactivate it.