Why is the software update service not available?

Question

1C-Enterprise

Hello.
After installing 1C Enterprise 8, PROF received information that it needed to be updated.
I registered the UZ on the 1C ITS portal, in my personal account I registered the software product 1C: Accounting 8 PROF.
When I try to update, I get info
. Unfortunately, the software update service is not available because the maintenance conditions for this software product are not met.
What could be violated?
ps
install clean on windows server 2012 r2

Answer 1

Yes, rather, everything is not subscribed
https://its.1c.ru/db/aboutits#content:24:hdoc