Why didn't the money come from the customer?

Question

Upwork

I wrote a script, did everything, and a hair contract, I pressed everywhere to execute it, and the contract was completed, the amount was indicated, etc. But the money, as it were, did not come, and it did not appear in the history of the work. Guess what country the customer is from :). Also in the receipt amount 0, amount agreed. First time on upwork if that :). The customer says that he will write off the money. But something doesn't come to me.

Answer 1

Did you try to write to the caliper? And then I look here 90% thinks that the toaster is an upwork caliper.

Answer 2

Well, billing takes place once a week, have you already had two weeks?