Why did they withdraw money from UpWork?

Question

Upwork

Last week there was such an inscription above the customer
Contract placed on hold
On the work page SUSPENDED
Today I just received a message in the mail:

Hi Name,
You refunded $1,000.00 to TYPE LTD.
Thanks,
The Upwork Team

Everything is fine with other customers. In general, out of nowhere, without any warning, I received a Refund
. What should I do? How to explain? The client is not responding. Support said wait 24-48 hours
And I have a panic, the work was done

Answer 1

dropped maleho, did you think that rupees would fall from the sky?
get ready to wash off, make screenshots of correspondence if the acc is banned (xs to whom those screenshots helped)

Answer 2

I see 2 options
or the customer does not work
or there is an intention to save
how to do next, you have already been written. screenshots of emails and other evidence,
but it seems to me that you will have to sacrifice something
if you or the customer, of course, weren’t hacked
, the customer could have been hacked and he was not a dream about this contract

Answer 3

If the client is froze or gave a rollback at work, the money will be returned to him or the upwork