Which helpdesk system to choose for a small company?

Question

Helpdesk

We are looking for a simple helpdesk system, necessarily in the cloud, because there is no way to put it on the server.
Wishes:
The ability to set up an automatic response when accepting applications. Those. the client wrote - he immediately received a message that the application was in progress.
Adequate price. We have 5 people in our support team, and most of the helpdesk services we've already looked at offer expensive rates from just 5 users.
In Russian (not mandatory, but highly desirable)
I ask you not to offer any foreign harvesters such as zendesk, freshdesk, etc., because. they are overloaded with unnecessary functionality.

Answer 1

You can really try Planfix, why not. Or something from this , it is especially worth taking a closer look at Omnidesk (for sure) and Okdesk. Also Usedesk. The rest - well, suddenly come in handy for the breadth of choice :)