What framework can be used to make an analogue of HelpDesk?

Question

Helpdesk

Guys, hello everyone, at work they asked me to do something like HelpDesk
, maybe there are free and simplified options.
We need a simplified version of HelpDesk.
Task:
Registers and enters the personal account where he can leave an application (full name / phone number / ORDER NUMBER / validation of the choice of question (where is the order? / when will the order be? / etc.)
After leaving the application ticket, they see what status their application is located (processed or ready)
Processing, for example, it lights up with a yellow background
Ready is filled with a green background
, they also receive an SMS notification that their application has been answered
. .

Answer 1

Have you tried looking for ready-made solutions to begin with ?