How to organize a ticket system?

A

ashasmod2016-08-12 14:38:39

Helpdesk

ashasmod, 2016-08-12 14:38:39

Help, advice, perhaps a link.
A small provider, about 1000 subscribers, needs to organize a system for receiving requests: online chat, an application from the site, an email to fill out a ticket that was processed by employees. It is advisable to place the system on your server. Since it is a small office, there is no finance for paid services.
I would appreciate any help, especially free solutions or open source solutions.
Thanks in advance!

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4 answer(s)

S

Saboteur, 2016-08-12
@saboteur_kiev

What are the free help desks?

C

CityCat4, 2016-08-12
@CityCat4

I don't know about online chats, but there are at least two OSS support trackers - OTRS and RequestTracker. The latter is able to create a ticket by letter, I don’t know about OTRS or not.

N

Nadezhda Eliseeva, 2016-09-03
@NaEl

I didn’t work with RequestTracker, but I personally implemented OTRS several times. An excellent solution, as a constructor, you can do almost everything. And for further development, with ITSM approaches, everything is also fine there.
I can help with implementation if needed.

S

Sasha Odarchuk, 2016-09-07
@Fanta

ManageEngine ServiceDesk
is a free version.