Which CRM to choose for recording operator calls?

Question

CRM

The task is how to track the conversations of operators.
Advise CRM (name), or maybe some alternative.
Paid/free.

Answer 1

No CRM as such writes a speech, as far as I know.
Specifically for calls, I would advise RegionSoft in integration with Asterisk - and CRM is quite powerful, and recording absolutely all conversations.
Some still praise Galloper for calls - but it is really painful to set up, besides, your goal of recording and listening to calls will not be achieved.

Answer 2

What does it mean to "monitor conversations"? Write voice traffic for later listening? Open and change the card (operations) of the client for an incoming / outgoing call and its results?

PS - now in the CRM market only lazy people do not write them, but it should be borne in mind that any of them will often have to be added a lot for yourself, because CRM is usually a platform with a dozen ready-made modules that do not meet the requirements of your particular organization and the logical and physical flows of documents in it.

Answer 3

http://www.amocrm.ru/extentions/7029222/

Answer 4

Try to look at the Speed ​​Call - a service for calls. All calls are recorded, it is convenient to choose the ones you need for unloading and listening.

Answer 5

The technology market does not stand still, there is demand, there will be supply. RegionSoft is a good program, but it’s too abstruse and not so easy to understand, it lacks a good normal built-in help that would help you quickly understand and understand the wilds without opening a separate tutorial, there are other pitfalls. CRM is designed to make work easier and have clear functionality, simplicity and ease - the key to success. Now a new EasyWork24 system has appeared, our company has moved, the developers have tried. But you have to see to understand the level. Moreover, the presence of network work removes many questions.