Which CRM to choose for knowledge sharing in a corporate environment?

Question

CRM

Good afternoon.
I work in support, although the team is not large, but everyone has different tasks, I ran into the problem of knowledge sharing.
Requirements:
1. Installation on the company's server;
2. Notification to the Slack channel (possible through the IFTTT script);
3. Free;
4. Not overloaded interface and simplicity.
I considered and tried 2 variants of the option:
1. Wiki, for me personally, is the best option, but not all colleagues support it;
2. Wordpress with a knowledge base theme, not the most convenient option in my opinion.
I also think about the option so that everyone can write a blog, I really liked ghost.
It would be interesting to know who uses what. Maybe someone can give me some advice?

Answer 1

Personally, I chose dokuwiki for myself, although I really like wp. You just add articles and don’t worry, you don’t have to invent anything, just write instructions and that’s it.
And in the future, I still plan to transfer to wp (if there is a lot of material).
Not everyone has a lot of motivation to write instructions, articles, especially blogging, and spending a lot of energy on beauty and convenience, I think it's not worth it.

Answer 2

A blog with good and convenient ajax search and result display.
I would advise to put CMS Joomla! with XMLRPC (and a couple more plugins for search and display and code markup, if necessary) so that you can write articles from MS Word directly, bypassing the web browser.