What types of work are included in those site support?

Question

Project management

I myself am a beginner entrepreneur and I work with some companies. After developing a site and / or systems for them, it became possible to engage in those site support and have a stable influx of money, but the question arose: what is included in the service " tech site support "? How to distinguish between those support and a full-fledged TOR for finalizing the site ?
PS It would be very interesting to know how you provide this type of service?

Answer 1

Briefly:
Tech. support is to fix if it breaks and prevent breakage.
Everything else is improvements.
1. monitor the amount of free space on the hosting (logs, etc.)
2. monitor security and eliminate "holes" in a timely manner
3. in case of a suddenly increased load on the server / network - quickly find and fix the problem (better - reason).
4. ensure the smooth operation of the website / service throughout the entire time of the TP.
5. make backup copies and updates of the software or its modules (if necessary)
The rest is technical specifications / improvements and / or additional work.

Answer 2

Technical support - monitoring (mainly disk space, database space, backups and recovery), health support (if the server / database has fallen - raise it). May include domain/hosting support.
Updating software versions - in the case of third-party engines such as WP, Joomla - in principle, at your discretion (if the new version is compatible without modifications), but the vulnerabilities need to be fixed.
If your engine - a security fix - should be included, fixing bugs and shortcomings - depending on the contract - you can sign that the current version is as it is, the bugs found - for a fee, but critical bugs and security holes need to be closed in terms of general technical support.

Answer 3

If it is TECH. support - backups, updates, fighting viruses.
Admin consulting.
All.
But no one needs this.