What to answer those Yandex.Money support?

Question

Freelance

There is an account in Yandex.Money (identified), about a year ago there was a theft from it, the scammer got access to my passwords, after this situation he did not use poison, now the client wanted to make a transfer to Yandex, but I could no longer withdraw these funds:

Unfortunately, debit transactions on your account No. **** are temporarily suspended. We need to clarify how you use our service --- in order to decide what to do next. Print and fill out the application (attached to the letter) as soon as possible, sign it and give it to us.

Form: www.ex.ua/526471788757 Who
can faced similar? What do they want from me? What happens if I write that I am a freelancer?