What services are currently available for interacting with customers?

Question

Project management

I am a freelance designer. I don’t always understand what the client wants to correct and where exactly and how, sometimes the client does not know how to use Photoshop or is not able to send something somewhere at all and asks others to do it when they are “free”, and this is the time.
Is there such an online service where you can chat with a client and, for example, upload a design to the site, and the client notes and marks out what and where he needs to correct? What services are there to interact with customers? And so that the client can do all this for free.

Answer 1

make yourself a community on livestreet cms - communicate through private messages or private sections
, you can also use the community in google+ closed

Answer 2

www.bitrix24.ru