What is the best way to build feedback processing (feedback) in a product company?

Question

JIRA

Good day, I'm interested in the question: who faced such a problem and how did they build the process?
I will describe my case.
There is a site with a feedback form.
There is support, QA, dev, product managers (PM)
We work in jira.
I think it’s advisable to make the flow like this:
Support team receives feedback > processes it > creates a Feedback ticket with the necessary component (for example, web, mob, ios)
PM visits the board and sees that there is feedback on its part (ios for example )
Takes it to work (puts it in IN PROGRESS) > depending on the reaction to the feedback, the status is set:
Rejected - when the feedback is rejected
Closed - when the feedback is approved and the PM indicates the related task he created
Maybe someone has a better version of the flow?

Answer 1

1. Use links is a good idea
2. Automatically assign to the specified PM via Component Lead
3. Set Resolution manually or automatically for closed tasks
4. Think about what to do if you need to reopen the task (transitions from Closed, Rejected)

Answer 2

product managers (PM)

why do you need them? if they don't know the answer to your question?