Upwork: You refunded $xxxx to *project_name*. What it is?

Question

Freelance

Sometimes, once every couple of months something like this happens. What is the reason?
The result is something like this:

Answer 1

The billing from the customer did not pass and the upwork withdrew your money, if the client is good, then next week he will clog up and everything will go fine

Answer 2

Well, it turns out you got your money back.
There is a button - return the money for the order to the client ...