Upwork suspended my account, what should I do?

Question

Upwork

Good afternoon.
Banned on Upwork, as I understand it, for a large number of unclaimed applications. Although there weren't many. Didn't know about that at all!
And now I don’t know how to unban (or nothing can be done.
Thank you!

letter from support

Hello Ruslan,
I am writing to let you know that we have carefully reviewed your appeal and determined that your Upwork account will remain suspended.
We know this is not the news you wanted to receive, however at this point the appeal process is exhausted and our decision is final. If you have any open contracts you will be able to complete that work and receive payment through our site. You will not be able to submit proposals for new contracts, however.
We wish you the best of luck in your future endeavors outside of Upwork. Please note that it is unlikely that we will respond to any future correspondence regarding this matter.
Regards,
Grace
Upwork Trust & Safety

Answer 1

Upwork has recently become softer about such bans and there is a fairly large chance to remove the ban through support.
To do this, you need to contact https://support.upwork.com/hc/en-us and show yourself as best as possible:
- Provide a link to your portfolio site (if it exists, in English and looks good) ;
- give links to accounts on professional sites (stackoverflow, github for programmers; behance, dribbble for designers, and so on), if they certainly show you in the best light;
- send scans / give links to your certificates related to your work;
- show your competent English;
In general, in most cases, not very competent people sit on the other side of the support, and your main task is to impress them as a good specialist in their field, think about how best to show it to people who do not understand the intricacies of your profession.
In general, there are quite a few cases when people were unbanned after a message like "Sorry, I filled out my profile poorly and applied for all projects in a row, but now I realized my mistake, I will fill out the profile correctly and I will take the search for projects more seriously"
If you get banned a second time , then you won’t be able to unban and creating a new account is also not an option - 99% of which will be banned after a while. Therefore:
- read the experience of other freelancers on Upwork: profiles, cover letters;
- spend a LOT of time filling out your profile, taking quizzes and recording videos;
- do not apply for all projects in a row;
- study each project individually and spend a LOT of time writing cover letters.

Answer 2

If you have a diploma close to your specialty, an outstanding profile on linkedin, certificates close to your specialty - send everything to tech support with a request for a second chance and never copy-paste props again.
If there is nothing like that and objectively the ban is fair - pump up your skills and find yourself another platform, Upwork is popular, but the world has not converged on it. You can start searching here - https://github.com/lukasz-madon/awesome-remote-job...
Good luck !

Answer 3

Read more upworkest.ru
Actually, you need to negotiate through the support, if there were few applications, they will unban

Answer 4

There was a similar situation.
The first time I wrote right away - they told me the same thing as you, they asked for a diploma or certificates confirming the presence of other skills. I thought this was stupid, even though I have a technical degree. How many people on Upwork have diplomas or certificates proving their skills? And why should I send them some documents for slowly looking for a job?
The second time I wrote two weeks later, when there was no hope. The account was just unbanned. The reasons for the ban were not described. So just try. Perhaps this is a second chance or something like that, or maybe the support got kinder. Who knows...