The client asks a lot of questions, what to do?

Question

Freelance

The client asks a lot of questions, what to do? How to communicate with customers so that they remain regular customers?

Answer 1

Answer them.

Answer 2

If these questions do not concern your sex life, but relate to work, then it is worth answering them.
Chewing everything so that the client would understand. Or speak in such a way that the client would intuitively understand that you are right and so it should be.

Answer 3

Answer these questions if it takes a little time.
Worse when the client does not ask questions. Most likely, he will start asking them after the end of work and before paying.

Answer 4

Conduct time-based billing of work and communication with the client. If the client doesn’t like it and he falls away, then it’s for the best, because it’s more expensive for yourself to waste your time (which, as you know, = money).

Answer 5

The client is always right. He pays you, after all. Read about conflict resolution. Freelancing is a small business, and you want to turn it into a typical 90s freelance business. And he probably does not ask a lot of questions, but how many he used to ask. Or your work raises many questions. If it’s a complete asshole and asks to redo everything, doesn’t pay, then yes, you can send it.

Answer 6

Describe the whole situation.
From experience - there is a situation when a client wants not only to do some work, but also to be taught to do the same work himself, told about the situation on the market, competitors, prices from competitors, etc ...
A simple example - a client wants to buy computer - but doubts its ability to buy a scattering of components and twist / assemble everything. Therefore, he asks a potential seller for a lot of information - in order to use responsible knowledge, and not from a book, and save on paying a computer assembler. But perhaps in the course of the conversation, he will decide that the game is not worth the candle and then the seller will receive his money. However, there are very few such clients.
Probably in any activity there are some moments associated with a trade secret, if this is not a skill that has been developing over the years - I can tell you in detail how to play the piano, for example))).
Or what the client could do in principle himself, but does not want to - there is no time-desire-tool-skills are not of sufficient quality. And if the client himself imagines how and what to do, then the questions are logical - because the way the work is done will affect the quality of the result. And the role of quality can manifest itself significantly after the warranty period.

Answer 7

You can build relationships with clients in different ways.
1. Someone prefers not to share the secrets of their work with clients. So he says: “This is my trade secret. You need a result - here's a result for such and such money.
2. Others try, on the contrary, to fully disclose everything they do, so that the client knows what he is paying for. Most clients outsource their work because they understand that specialists will do it better and cheaper, but they want to know what they are paying for.
Choose your strategy and act on it.

Answer 8

I wouldn't work with him. There are such people from time to time. It is rather a mean man who is trying to improve his skills with his questions. As a result, it turns out that I will do it myself and I can do it myself, and the trade began ...

Answer 9

Limit communication by mail. In this case, all questions will be collected at once in a heap and you will have the opportunity to answer them only when there is time, without interrupting work (for example, once or twice a day, and not every half an hour, as in the case of Skype / ICQ).

Answer 10

It all depends on the essence of the work, in one case they need to be answered, in another they should be sent, and in the third you can take money for the time spent on answers

Answer 11

Good customer communication helps you build repeat customers and referrals. Questions related to work waste your time, so if they are included in the cost of work, it’s okay, but the client needs to be warned about this (I myself basically don’t include this in my working hours). Also try to correctly answer questions, do not hesitate to give advice on the questions asked, if the client is poorly versed in this topic of the question, and you are confident in your knowledge. From my own experience, I can say that good communication with clients in terms of resolving issues, advice, etc., contributes to the fact that your customers will return to you or recommend you to other people.

Answer 12

"No Man, No Problem"

Answer 13

If the client potentially brings significant profit or has already brought, then you will not find anything better than answering questions.
If the client is only wasting your or support time, that is, he consumes more than he brings in, then you need to create alternative channels of information that allow you to spend less time. For example, ask to read the answers to questions on the site. Unless, of course, you prudently filled such a section with the necessary answers :) in marketing books you can read more about this numerical indicator.

Answer 14

it needs to be eliminated! 8) there is a person there is a problem - there is no person there is no
problem for this specific time.