SVN doesn't want to download archive via svn+ssh (doesn't give login rights). Who is to blame - me or the owner of the repository?

Question

SSH

Hello.
There is a repository. It is located on a computer with OS Linux.
The repository is accessed using SVN+SSH.
I was given a login + password to access the repository. The address of the repository, and the connection port is also given out .. And you need to connect and download the repository on a Windows computer .
Delivered TortoiseSVN, specified a way to plink.exe. I perform a checkout, enter the address of the repository, actually perform the checkout - and SVN starts endlessly asking for a login and password. Endlessly.
Installed putty. I'm connecting with putty. I enter my login and password and see the following phrase
You don't have permission to login on this server.
And the connection hangs.
Login and password are correct. We call the owners of the repository - comrades say that everything is correct, you have read-only and checkout rights, there are no other rights. They say they won't change anything, everything is ok.
But I need to work with this repository under Windows, not Linux.
I'm wrong somewhere (maybe some additional parameters need to be specified, or work with other SVN clients on different OSes) is it me or the owner of the repository who is to blame and his mistake is that I can't download the repository?

Answer 1

I think there is misunderstanding on both sides.
So tell them that you have never worked with such a bunch, attempts to connect were unsuccessful and ask for connection instructions, preferably for Windows.

Answer 2

Usually if SVN+SSH is constantly asking for a password, then the problem is in one file. The server must have a key.ssh file which must describe the key to the repository.