Should I Open a Dispute on Upwork (Warning, Long Story)?

Question

Freelance

Truly, the first pancake is lumpy). I'll try to explain what happened - maybe someone will come in handy or get good advice.
One of the first applications sent by me: it was necessary to create a video with a transparent background, which will spin on selected pages of the site, and only for visitors who are new to this resource. In the video, the aunt talks about her site. In general, I undertook.
We agreed with the client that he will pay the first part after the video is ready. There was a lot. Either the video was sent without an alpha channel, or it turned out that the aunt was smacking loudly in the video. After making a bunch of options, a fellow customer (although, what kind of friend is he to me?) Was happy. Everything suited him.
OK. Started the second part of the "Marleson ballet". It was decided to make a plugin (the client has a WordPress site). In the process, the amount of work changed a little: it was necessary to adjust the position of the video on the page, set through the plugin menu in the admin panel, the video control buttons, etc. Yavol. Useful experience. Made a bunch of demos, test hosting, installed the plugin for the client. After a week of testing, it turned out that cookie control did not work on one page out of three. Intrigued. Understood. It turned out that on the "non-working" page the number of cookies exceeds all reasonable limits (for example, there were undoubtedly very necessary ones, called "test cookies123", etc.). Ok, I rewrote cookie control to a toad script. In parallel, the client sent concerned questions - is my plugin slowing down his super site? In response, I sent proof from which it followed that the site does not suffer from my plugin. Everything was coming to an end and then .. the client disappeared. If earlier we corresponded daily, then two days without an answer. I tensed up: maybe a person is in trouble? Maybe there, in distant Australia, he was kicked in the ass by ill-mannered kangaroos and ended up in the hospital? A week later, I was informed that everything was working fine, except for a trifle - cookie control did not work in IE11 on Win 7. I specially downloaded the image of the "seven" from IE of the desired version (small software distributes it for testing) and recorded a screencast from which it is clear that and this environment is subject to the work of my plugin. in distant Australia, he was kicked in the ass by ill-mannered kangaroos and ended up in the hospital? A week later, I was informed that everything was working fine, except for a trifle - cookie control did not work in IE11 on Win 7. I specially downloaded the image of the "seven" from IE of the desired version (small software distributes it for testing) and recorded a screencast from which it is clear that and this environment is subject to the work of my plugin. in distant Australia, he was kicked in the ass by ill-mannered kangaroos and ended up in the hospital? A week later, I was informed that everything was working fine, except for a trifle - cookie control did not work in IE11 on Win 7. I specially downloaded the image of the “seven” from IE of the desired version (small software distributes it for testing) and recorded a screencast from which it is clear that and this environment is subject to the work of my plugin.
However, this did not suit the client, as well as my proposals to see what is happening on his computer, in his browser - through the teamviewer. "The one who is always right" said that he had a guru's Javascript who would advise something. A month has passed. The plugin worked properly on the client's site. I checked and even took screenshots. Wrote another letter in which he was interested in what we should do next. The answer did not inspire optimism - the guru's javascript did not help, and in general, the video does not work in mobile browsers (!!!). Oops… there was nothing about mobile browsers in the task. Moreover: the example given by the client in the assignment as a starting point didn't work on mobile browsers either (I checked).
That's actually all. More "comrade" did not answer. Now he has a new website and he no longer needs a transparent video. I resigned myself to receiving only half the amount (for the production of a video that satisfied the client). However, this is not the end. The other day I received a message from the upwork that the client wants to return what he has already paid (the project has not been closed for 72 days). Here's what I'm thinking of doing.
I spent a lot of time (although I gained experience), I wrote a bunch of letters, made a million tests, a bunch of screenshots. I can present all this as evidence that I took the work extremely seriously and everything works as it should. I did more than what was in the original assignment. All correspondence: both links and screenshots - in the chat. Of course, you can simply return the money, but firstly, "sediment", and secondly, my "job success" 100% goes to X.
What do you advise?
PS Please keep in mind that I'm new to upwork (literally 15-20 projects and did everything to completion, everyone was happy).
ZYZ sorry for the chaotic presentation

Answer 1

If the first is the first order on the upwork - I would recommend not to return anything, try to solve the problem through the support - provide evidence, etc. There seems to be an adequate support and, if there are weighty arguments, you can simply ask to close the order as it is without affecting Job Success. If they refuse, don't return anything. It's easier to delete an account and create a new one, while there is only one review. Well, it seems to me that it would be more logical and simpler. For then to make 100% Job Success with bad reviews will not work out in any way.

Answer 2

It is still worth opening a dispute and providing everything you need and do not need to the arbitrator and wait for the verdict

Answer 3

upwork has a feature.
if you return all the money, then your review is not shown.
if you take at least 1 dollar (through a dispute, or just like that), then the client has the right to write you ANY review up to 1 star.
and the caliper won't do anything. nothing at all. they write something like "we are open to any feedback".
after which the account can be closed. the number of clients who want to work with you and understand why the feedback is bad is close to 0.
success rate is nonsense. watch the feedback score (it is immediately shown next to the bid). for top rated you need 90% success
to decide.

Answer 4

Complaining to the caliper twenty projects is no longer a newcomer

Answer 5

So what's the refund? Respect your work. Be sure to write to the support.

Answer 6

I've read it all.. Dude, you've got more nerve than that thing, I'm telling you the truth. Personally, I would send it right away as soon as it smells of fried, and you are not too lazy to install and test Windows .. In general, in Australia, according to statistics, 90% of customers are greedy assholes who only shake their nerves, worse than Indians

Answer 7

You can open a dispute. JSS will hardly sink below 80-85% if there were many successful projects before, and with such JSS it is quite possible to find new orders. I don’t know how on Upwork, but from my own experience I can say that on domestic exchanges, no one will watch / read tons of correspondence and screenshots 100% - without hesitation, everything is returned to the customer, regardless of who is actually right.