Problem with ALCATEL OT-IDOL 2S smartphone. What to do?

Question

Mobile devices

At the beginning of this summer I bought ALCATEL OT-IDOL 2S. After some time, the smartphone began to slow down wildly, I gave it to a service center under warranty. Carried out diagnostics and changed the board.
After replacing the hardware, it started to slow down again, and I again gave it to the same service where they carried out the diagnostics, and it seemed to be repaired, indicating "Change Software" at the repair point.
However, this did not bring any improvements, it still slows down and lags. It became simply impossible to use it.
That is, it turns out that the repair of this smartphone does not solve the problem of lags in its work.
In this regard, I have questions:
1. Is "Change Software" considered a smartphone repair?
2. Is it possible to return money for it after the third repair, what is the procedure for returning money? Do I need to give the phone to the store for examination, or are there enough repair certificates from the SC? What articles on this issue in the law refer to?
Thank you.
The following problems appear during the operation of the smartphone:
1. The sound disappears when playing videos on YouTube
2. When applications are not running, 755 MB of 1 GB of RAM is occupied. The consumption of RAM is beyond measure, i.e. somewhere around 200-300 mb is wasted by the system.
3. Preinstalled (native) and Google players are buggy. When playing in headphones, the sound disappears, but judging by the player, the track continues to play.
The players also freeze, as a result of which it is impossible to rewind / rewind.
4. The desktop takes a long time to load after exiting any application.
5. Badly catches the network.
6. The camera slows down and blunts, sometimes it does not start at all. Sometimes it loses focus, which makes it impossible to use it and shoot video.
7. The smartphone periodically reboots without any apparent reason (as I noticed, under light loads, when opening a large number of applications).
8. The main screen and lock screen freezes when calling. It is difficult to answer an incoming call.
9. Rapid battery discharge.
10. When charging, the battery charge indication “jumps” from the “charging” to “not charging” position.
11. The lock button does not always work.
12. There is no sound when the smartphone is turned on (when the OS is loaded).

Answer 1

You need to look at the law "On the Protection of Consumer Rights", in particular Article 18.
There are three main reasons for terminating a sales contract:
But do not think that everything will be so simple, you must first write a claim addressed to the seller, most likely he will refuse, and then write a statement to the court.
Usually sellers refuse, giving all sorts of ridiculous excuses, they just hope that you will not go to court, and in most cases it works.
In general, you are on the forum of lawyers, here slightly different questions are usually asked.

Answer 2

Bought this the other daysmart from lenovo, did not expect anything special, just like taking a dialer, but killing time on the road to TV shows and surfing. The view is not bad, it is assembled soundly, without backlash and gaps. The rear panel, here you can feel some budget, smooth. It’s not very convenient to hold it in your hand without a bumper, but with it it’s quite. The display is quite acceptable, but not super, all the same, the resolution is 800 by 480 and this is 5 inches. The main thing is that there is no discomfort, the eyes do not get tired, I have never noticed pixelation. The percentage is only 1.1 GHz, but it helps that there are 4 cores. RAM - 1 GB. You won’t particularly play serious toys, but for everything else there are no problems. Built-in 8 GB, about 5 GB of them are available, another card can be put on 32 GB. There is no shortage, again, heavy games are not needed, for the rest more than. Holds me exactly a day, quite satisfied. Good model in this price range.

Answer 3

Well, you can partly count this for smartphone repair . Well, it's not that effective.