Outsourcing of online store activities, whom to choose?

Question

Business Informatics

As you know, outsourcing of online store activities is a new, promising direction.
Yes, this approach is not beneficial for all stores, rather small ones than large ones. Rather high-margin than resourceful.
Yes, there are still many questions about the quality of such services.
Yes, the services themselves are few.

But still, this approach is very interesting for someone and I would like to get advice on choosing a company from those who already had experience of communicating with them.

At the moment, 3 companies providing similar services have been found:
www.quadracompany.ru/
www.ritm-z.ru/
web-kran.ru/

Working conditions are different for everyone, although they overlap in many ways. I would like to hear feedback on the quality of work and get advice on choosing a contractor for a store with the following conditions:
- work from the start of the project (launch of the store)
- up to 100 orders per month at the initial stage, up to 300 in six months
- IP, simplified 6%
- " white" supplier
- full outsourcing of activities, except for marketing (advertising), site administration, purchases from a supplier; acquiring and phone numbers are questionable (but not the call center itself)
- curry delivery in Moscow is required, in the future sending by mail across the Russian Federation
- the average check amount is 1500-2000 rubles, the margin is 90%

Answer 1

Colleagues, good afternoon.
My name is Denis, I work for Everada (formerly Quadra-Company).
I would like to bring some clarity to this discussion.
In fact, in the Russian market, there are some misconceptions related to the organization of online stores. For an entrepreneur, looking for a company that organizes an online store from 0 is pointless. It will be stupidly more expensive (you can’t say otherwise).
Colleagues, do not try to find a solution for yourself that will take on some of the duties that you yourself are able to perform, thereby optimizing costs and costs. "Outsourcing" can be afforded from the very beginning by large brands with a strong name (which will receive from the launch of 1000 orders per month), which have a developed retail network, are retail experts, while they lack an understanding of how to trade on the Internet. For them, it's a matter of image.
Processes that can process up to 100 orders per month are fundamentally different from processes and optimization for a store with a volume of 1000 or more per month.
Everada is engaged in the creation and development of industrial infrastructure for online commerce. At the moment, our clients are online stores, brands that provide from 1500 orders per month, each. Therefore, it is not correct to consider our company as an example for a "beginner online store".
I'll say more. There is no high-quality solution in the world that would be affordable for a small online store.
Sincerely,
Denis Kucherov
E-commerce Specialist
Everada E-commerce Solutions
PS: I didn't want to offend anyone, my opinion is based on an analysis of the Russian e-commerce market in comparison with the American one.
PPS: If anyone has questions, [phone] (Moscow time).

Answer 2

Here's what I don't understand.
These outsourcers do all the work that the online store does, and give him a part of the money received from the profit for this.
What for?

Answer 3

I use Rhythm-z. They were almost the first to start this business in Runet. They are in Bryansk.
It is very interesting (but tolerable) that your IM is connected: they send an algorithm of who does what (you-they), immediately issue an invoice for the selected service tariff. Naturally, one way or another, but some of the stages are stalled (at the stage of connecting my phone - not SIP - it hung) and you get a bill for the next month;) In general, picking up an MI is not expensive for them.
They have their own order management system - cloud 1C. They drag data about orders / balances from your IM / warehouse accounting system into it to conduct delivery to the client. The integration is only reverse (they suck into their system), they hook up the courier service if there is an API, but for some reason they fill in the order cards not the way the CS should, but with the minimum necessary data set. Persuasion and questions to set up correct two-way synchronization with the same MySklad, with which, judging by the news, they have been “friends” for two years, as if they did not lead to anything. They do what is more convenient for them.
What else... the phone dedicated to your IM may not answer. For example, days. They answer: there were technical problems ... The connection is coded tightly, the quality is legible, but lousy. The female operators really sit in the hall and the noise from the neighbors is noticeable.
You will be given a dedicated manager, but personally I have settled down - the fourth, the rest are always “transferred” somewhere.
In general, how the service works, but somehow rotten. Nothing to be proud of. And now the tariffs have been raised, I began to wonder if there are others around? While I’m looking closely ...
According to impressions: for my money

Answer 4

We recently outsourced our store. At first, they coped with my husband, then there were more orders, and they wanted to release the weekend. The selection criteria were as follows: 1) not high tariffs
2) the ability to check the quality of work on real online stores 3) work in the evenings and weekends 4) efficiency in processing orders 5) experience with suppliers and transport companies. Well, I wanted to make sure ... Most of the call centers were thrown away right away: they didn’t always even introduce themselves, they answered questions confusingly or didn’t answer at all. We settled on options: RitmZ and VashBee. But Ritm has very high prices + I have to pay for the training of their employees. Not logical... Now with the Bees. Very satisfied! They not only advise on the assortment, but also tactfully offer additional positions. Yes, disputes are resolved promptly. We have our own manager. She recently got sick - I didn’t even know: The bees worked as usual. In a word, satisfied. Now we want to open a second store. Maybe,

Answer 5

Fratello86, please send us your contract number, we have doubts that you were a client Hello? Run! because if due to our fault there is a shortage, we will immediately deliver the goods at our expense. The time is always agreed with the client by the courier an hour before delivery, without which he does not go on the route.

Answer 6

I worked with Allobegu for six months, then they raised the price of postage, and I went to Rhythmz. Then he left the rhythms, because I realized that it was expensive for me to serve in general, after all, the crisis.
I chose them at that time, because they were the oldest on the market.
Rhythms have been working since 2010, Hello since 2011.
I want to make some clarity for those who want to outsource their online store to such companies and what I encountered: Outsourcing is expensive!
It is a delusion that you hand over the store for maintenance, and it will immediately begin to bring huge profits. If you didn’t promote the store, didn’t make a promotion and didn’t establish the entire sales chain, you are at a loss. You pay for a call center subscription, pay for storage, pay for packing/bundling of goods, and pay for delivery.
Outsourcing can be afforded by companies with an established business and large turnovers. If there is a real number of orders per month, then it is definitely cheaper than hiring a staff and renting a warehouse on your own. But if you don’t have sales, you haven’t established contacts with suppliers, then no one will do this for you for free.

Answer 7

Roman, what you write is not true.
We have saved all correspondence and records of conversations.
Through us, you were able to purchase goods from China, get training on working with CPA grids under an affiliate program.
We have fulfilled our obligations under the contract.
You have made the decision to connect to CPA networks on your own. We have nothing to do with the fact that your partners did not connect you for a month, about which there is also a confirmation in the mail / skype.
A personal manager is provided for direct work on a project that you have not started yet.
For 3 months of service, you did not reach the warehouse, the goods were not transferred.
You have already left 2 similar fulfillment companies with which you also entered into an agreement, maybe it’s not about them.
In any case, thanks for the feedback.
Good luck in your search for a service company!
Sincerely,
Hello? I'm running!

Answer 8

If they don't answer here, they recommend asking here: www.facebook.com/groups/imdisput/

Answer 9

Is there something similar for St. Petersburg?

Answer 10

We outsource only courier activities. Everything else is quite possible on your own.

Answer 11

For several months now I have been using the services of these guys: allobegy.ru to maintain their online stores. It seems that everything is fine so far, they provide a contact center, a warehouse, packaging and courier delivery. I left Rhythmz, I checked it myself, called the number allocated to me, no one came up there and just the attitude is indifferent.

Answer 12

I tried and only outsourced delivery and outsourcing of online stores in different companies. The main problem is that he himself is not from Moscow, but delivery is in Moscow and St. Petersburg. It was necessary to store goods in these cities in a warehouse and immediately for delivery, work immediately with suppliers bypassing me.
For half a year I have been working with outsourcing of online stores. Hello? I'm running! allobegy.ru/how-it-works to say that it is very convenient. They seem to be the only ones who do everything for the stores in the complex and store and pack and deliver.

Answer 13

do not make mail.ru out of a toaster!

Answer 14

Hello Shop5. Could you please tell us where you got the information that we take money from clients for training our managers?
The person who provided you with such information has misled you or you may have misunderstood our employee. We do not charge money for training managers. Training takes place free of charge and on a voluntary basis by the owner of the online store.

Answer 15

Good afternoon ! in our online store, the parameters are approximately the same as in the article, no more than 100 orders per month. We keep the store with a friend as extra. income . The first year we did everything ourselves. Reception of orders, delivery, etc. We were looking for similar services, but they simply did not exist or they broke the price. Then we accidentally stumbled upon these guys www.dcstart.ru As we understood, they themselves are at the start-up, so the price is acceptable. We have been cooperating for several months, no complaints. The only thing that is required of us now is to bring the goods to their warehouse on time. I am glad that they quickly transfer the proceeds to the Sberbank card.

Answer 16

Good afternoon, a certain company altek24 (www.altek24.ru) has been offering me its outsourcing services for a long time. Has anyone heard anything about them? There are no reviews, and I want and prick. Give advice

Answer 17

For our online store, we used outsourcing in only one direction: receiving and processing orders, everything else is not bad and we can do it ourselves. Although we can definitely say that if the flow of orders is large, then it is better to outsource the processing, it will be much cheaper and calmer. At first we cooperated with one fairly well-known provider of such a service plan, then we found more profitable solutions at the dialogmarket call center www.dialogmarket.ru/#services
It’s worth trying everything, different options, then there will just be plenty to choose from, in some cases you have to take risks , without this

Answer 18

we have been working with fulfilmentcenter.ru for more than a year. We have a complex product - underwear, sizes, colors, fittings, etc., plus capricious customers - they can cancel the order at the last moment) The company is satisfied with both the prices and the quality of work.

Answer 19

Very surprised by the comments about the Allo Begu company. They did not have a long relationship, about 3 months. Whatever the order, the cant on their part: understaffing, inconsistent delivery time with the client. The money they take is not small, but in fact they undermine the formation of loyalty to my MI by their actions.

Answer 20

He also collaborated with this company, the so-called Allo Begu. There was only negative, I have never encountered such irresponsibility. I have my own online store, sales were going well, and therefore I decided to hire this company, which in a short time was able to completely kill my business. Moreover, when they received my claim, they began to shift all the blame on me and demand to pay them another month of work, supposedly it was written in the contract, after reading the reviews, I saw that they do it every time. If necessary, I will give the number of the contract and the whole deal about working with this mountain company of ladies. I do not advise anyone to work with them, you will take a sip of grief

Answer 21

Good afternoon!
In order for us to understand the situation, write the contract number and the address of the online store.
Specify what kind of irresponsibility you are talking about?
We have records of all conversations between managers and customers, copies of all correspondence and claims.
We ourselves are very interested in how we were able to kill your entire business in a short time, for how long and how exactly did we do it?
The company is engaged in maintenance of online stores, provides a contact center, carries out safekeeping and makes deliveries throughout Russia in various ways.
We do not promote your website or your products or services for you.
Operators can make additional sales of goods, offer related products. But we do not increase sales for you and do not negotiate with suppliers on our behalf if you have not previously established contact with them and signed an agreement.
In any contract there are conditions for terminating the contract, and terms that are agreed upon by the parties. What does "supposedly" mean? If you were our client, then you read and signed this agreement, which means you agreed to these conditions.
We plan the work of employees, salaries, volumes, the required number of people involved in the project, and so on, therefore, naturally, there are deadlines in which we need to be notified in advance.
Sincerely,
Hello? I'm running!

Answer 22

When they first opened, there were no funds for the maintenance of employees responsible for the service, it was really easier to find an outsourcing company, and we entrusted this business to the guys from Fasteri. The first months they used the most economical option for 5,900 rubles. It included work with 3 suppliers, storage, processing of 70 orders. We didn't need more. Then we switched to a standard package, and now the client base has grown a lot, and we decided to take on the processing of 700 orders per month. At the initial stage of developing a business, it is extremely important to be able to show customers a high level of service without spending money on it that you do not have. It seems to us that with Fasteri it is real. So experience really shows that this also works for small MIs.

Answer 23

Yes, any, but not this one:
I strongly do not recommend contacting hello. Absolutely incompetent employees consisting of three people in the state. In simple terms, resellers who do not have their own call center, warehouse and, most importantly, a team of technical specialists. I recommend contacting outsourcing companies directly. They tried to connect me for almost a month, I almost lost two affiliate networks because of them. When all the same I realized that I was not on my way with them and asked to return the deposit, I was simply sent harshly as a sucker. Although before that they tried to persuade them to go to them in every possible way, they promised a personal manager (they don’t really have this), they insisted on depositing money in advance, claiming that prices would seriously rise one of these days (this is their first lie). It is a pity that I did not immediately listen to the negative reviews of others. in short, run away from them and do not mess with these crooks.
And most importantly, do not get fooled by the positive "rainbow" reviews, they are fake.
Visit their warehouse, office and call center and your hopes will be dashed...they don't have that...

Answer 24

so briefly, I talked with reworker.ru , asked about the tariffs of the call center, announced the tariffs with upruf and upsales, I asked if you can explain these terms, I don’t know what I started to be rude, I accused that I called on a day off and threw the phone.
I corresponded with allobegy.ru in their online chat, I also didn’t quite like it, they answered questions indistinctly, at the end they also wrote that today is a holiday in Russia and that I would turn on another day.
In general, something like this.

Answer 25

The list is old, moreover, even 5 years ago, this list was not exhausted by these campaigns. What can we say about today. any company, for any taste.
For example, I constantly cooperate with the showrunner of Internet outsourcing in Russia, your bees , since 2008 my service has been on them. I also launched three stores, so I decided to test both rhythm and alobega with them, but I didn’t like them, as a result, all projects hang on bees and don’t sneeze