Is there a service that will help me return the money for the goods that I did not receive on aliexpress?

Question

Electronic commerce

The younger brother ordered a phone from Aliexpress, the goods did not come to him, the deadlines have passed, the seller is silent, how can he return the money? According to my brother, the last time the phone was on was December 12, 2016 (according to the track number). Delivery time was 60 days, over 90 days have passed. No product and no money. Where to apply?
Again, according to his brother, he opened a dispute, but the seller refuses to return anything, asks to wait, but this does not suit me, because. the phone was intended as a gift to parents, and therefore tell me how to correctly return the money? Are there services that do such things, I'm ready to pay, only the matter has moved from a standstill

Answer 1

There are at least two. PayPal and Russian Post.
In order. Do you have a track number. Has the parcel reached the territory of Russia? So the seller has nothing to do with it ... Contact the Russian Post, write an application to search for the lost package.