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Is there a free system for interacting with customers?
The bottom line is this, the system should have a personal account as for the user where he creates an order for the administration.
in fact it is CRM for WEB studio
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on the other hand - what a question, such an answer.
Yes. there is. choose top 10 open source CRM
Check out espocrm and suitecrm (aka sugarcrm or almost vtiger crm).
In the first version, everything is beautiful, the Russians do it, they mow it to look like the Germans.
In the second option, everything is very flexible and you definitely don’t need to code a lot.
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