How would you improve the technical side of contact centers with modern methods?

Question

System administration

Good day to all.
Today, an interesting competition is taking place at my work, where one of the employees of our contact center (I work in a contact center) can be hired as an intern in the company's IT department, of course, this requires minimal knowledge of administration and networks. Let's say I have them, the competition is held in 3 stages: the 1st is a story about your skills, the 2nd (which I am currently attending) on ​​it you need to make a presentation on the topic "How would you improve the technical side of the CC?". This question frankly baffled me, I'm not so cool in this area, and since I'm self-taught, there is no practice in such matters to push such ideas, but still a couple of ideas were suggested to me, you can do "Technical diagnostics" of all PCs , to offer a PC option that is less energy consuming and more productive for office tasks, and there was also an idea with the "Nmap" utility
The kc itself, in terms of technology level, is somewhere in 2014, i.e. all the latest technologies at that time for stability and maximum speed have already been applied, while the PCs themselves run on Ubuntu. modern technologies are needed, as a rule, an idea and its implementation are needed.
you can already talk about what is already even in all CCs
, just to make it more modern and convenient for integration to expand your knowledge base and gain work skills

Answer 1

Forbid KC employees to sit on Peekaboo?

Answer 2

*clears throat*
Wouldn't it be better to go completely different?
Remember the scene from Charlie's Angels?
The essence of the fragment:
(Inspector): - What was your last suggestion for improvement...?
(Employee): -Install machines with free coffee
(And): -Why?
(R): -Caffeine stimulates brain activity
...That's what I'm talking about...
Maybe figure out that you have a long queue for the toilet there or too noisy? Maybe you can't find water?