How to start learning ITIL/ITSM?

Question

ITIL

I plan to learn ITIL/ITSM.
What books would you recommend (preferably in Russian) and certification courses with a "weighty" crust?

Answer 1

The question was asked incorrectly. Any knowledge makes sense under the condition of application, otherwise it will be lost, well, simply useless.
The question is, why do you want to learn ITIL? In other words - let's set the task correctly and then it will be easier for us to find the answer.

Answer 2

I work in a large organization. I see a lot of disordered and non-standardized processes: from working with the customer to working with the development department. Management "puts out fires" by hiring new staff. Naturally, without confirmation of knowledge, no one will want to listen to what can be improved and why.

Answer 3

ITIL is exactly a set of books, no more, no less. And read them.

Answer 4

If your company's IT leadership does not use best practices and generally accepted standards (ITIL, LEAN, Six Sigma, COBIT, CMMI, PRINCE2, PMBOK®, ISO 9000, ISO/IEC 20000, ISO/IEC 27001, DevOps, Agile, etc. .) and at the same time is engaged in "putting out fires", then I recommend leaving such a company. Unless, of course, you are an IT director. Any methodology cannot be applied to a company in isolation; first of all, the strategy must go down from top to bottom, and not vice versa. Ignoring public frameworks and standards can needlessly place an organization at a disadvantage.