How to set up an analogue of an active citizen?

Question

CMS

They wanted to organize the reception of complaints about public transport in the city, found the platform "Serious \ Active Citizen" - they thought to take it, but the cost is 1,200,000 + 20 thousand monthly. It is clear that for a non-profit organization without the roof of the government - it is difficult. In search of analogues and ready-made solutions, what do you need?:
1. A person enters the site and leaves a complaint against the carrier.
2. Logs in and monitors the status of this complaint.
I will be grateful for your help!

Answer 1

On the knee in a month, any middle-programmer will cut down. The issue price is 50-100k wood.