How to fix the error with the time tracker?

Question

Freelance

Good evening! The thing is, my time is cached all the time. On the upwork they write that it may be connection problems, but in fact everything is fine with this. I've already tried and reinstalling apps, but that didn't help. My OS is Ubuntu 14.04
ps if anyone faced this problem, please help! thanks in advance

Answer 1

check application logs
check firewall

Answer 2

Kill the running program, run it again from the console, and see what errors there are.