How to explain to the client?

Question

Hetzner

Hello, I am new to the hosting provider industry.
Potential clients write that they come to me from free-www, ihor.
Because they lie. But I also lag on the first tariffs.
Example: ihor VDS for 200r, I have for 320r ($5). All the same configurations.
If it were not for the dollar, then my vds would cost 225 rubles. I have a server in Hetzner
Since these server hosters in Russia did not particularly touch the dollar exchange rate.
I have a server in Hetzner, I'd better look for paying customers in Europe.
If hosters in ru ip addresses take 20-30 rubles, then in hetnzer I take 60 rubles.
Clients mostly take for surf like pumpyt and other auto surf.
What do I have, or ihor they can run pumpyt, the program works, earns them credits.
But they want to add other programs there. They start to crawl, everything hangs, they swear.
They write: Yes, I have 5 virtual machines at home, I don’t lag. They write you have a bad server, you are shit, and so on. In this spirit, in short.
But on other tariffs there is no such situation, it also lags there, but not so much. Since there are more server resources.

With such homeless prices, I can’t even recoup the server.
If you buy an SSD, virtual machines with windows will probably feel better. Or not?
How to explain to the client? That he is a bum and gets what he paid for, or how to improve the server so that virtual machines with windows do not lag, how much additional purchase of SSD drives will help (Now it costs SATA)

Answer 1

If you want to provide only hosting services, then prepare at least a million trees, no less. If there are no such resources, then you should think about reselling or hosting as an addition to other products/services.

Answer 2

there is no way to explain
your low-margin clients, in principle you cannot lay down some kind of human support for such a price, in fact, in this case, the hosters say you have a VPS, sort it out yourself, if the memory load is too large and or the process is said to buy a larger tariff.

Answer 3

Firstly, until you have N big cool servers, you will still lag. And for someone who doesn’t lag at home - yes, he’s lying, he doesn’t lag until he loads all the virtual machines with a load. You have client machines that load you, and disks - oh, SATA, they don’t really like this, but it’s not their best job, to drive data in many streams. And, yes, an SSD will help a lot if users want to see decent speed (more precisely, responsiveness) of disks.
Secondly, the answer for smart people is simple, and you need to get used to it: “you took some kind of server, but for the money it’s quite inexpensive shared hosting. There are no miracles, so if you need resources, I suggest that you personally transfer you to a machine with an SSD, but it will cost more (that's how much)." Until the moment you start putting them in their place, saying "no", they will continue to brainwash. Moreover, I know perfectly well where to get an iron server for reasonable money, so the fact that they (like you) did not take the whole car for themselves means only greed / savings. Alas, in the real world, savings usually result in deterioration in something else.
Thirdly, say right away: if you create a large load, then we can reduce your resources. They save themselves by getting loans - for them it's like a plus. For you - a minus and a moral, and not a particularly plus material. And it hasn't been an accident yet. Do you have ECC memory? Discs in the mirror? If not, get ready to burn a lot of nerves with your pioneers when something comes up. They will tell you for sure that it was the burnt disk that contained information worth hundreds of billions of rubles, and they will demand all the gold in the world in the form of a fine.
Why do you need Hetzner? There are other cars, better, and not much more expensive. A machine with 256 GB of RAM and a bunch of a pair of SATA in the mirror (and a pair of SSDs in their cache) will make it possible to please many customers, and even $ 5 from each will earn you excellent rent and bread and butter - maybe look in this direction?

Answer 4

Any client is not interested in any characteristics other than the volume of the disk. All of them don't care what and how they want the main thing is that their files, which are called "site" - work and that's all they are interested in. If the site does not start or the server is constantly down, then the client will leave.