Why leave hetzner.de?

Question

Hetzner

I noticed that some large (large both directly on the Soviet market and on the markets of Europe) players who have been "friends" with hetzner for quite a long time are leaving it for other hosters. I talked with developers from DE, so they say that you can’t find a more reliable hetzner. The same agroserver.ru was on Hetzner for a long time, but left .... for Russia.
What could be the reason for sites leaving hetzner.de?

Answer 1

I don't think they have changed in 10 years.
And before, the problem was in their support and in the features of billing.

1. Support is zero, it does not work 24 hours or even 7 days. Lochila on any complaint.
   
2. And for payment. It was necessary to do refusal of the server. Who thought that they would not be driven into the red if the balance was zero, they received bills for half a year or even a year.