How is the refund on aliexpress?

Question

Electronic commerce

Good afternoon!
Faced such a problem.
I ordered a product on aliexpress, which came in not very good condition. After 3 days of talking with the seller, he agreed to a refund, in confirmation of which I received a letter from aliexpress with information that the dispute was resolved and the money would come in 7-10 days. 10 days have passed, but there is no money, I decided to write to the support service. Firstly, I barely found it (before that I bought it only on ebay and everything is clearly more convenient there), and secondly, I can’t send a message with a question, since he writes to enter the order number, but I can’t enter the order number ( when choosing, writes No orders found). How to be? How to contact them?

Answer 1

I had experience 1 time, in the order itself I pressed Open Dispute, the seller persuaded me to another product, after a couple of phrases the Escalate Conflict button appeared (it seems that the conflict has not been resolved), it automatically transfers the order data and correspondence to the Aliexpress service, after that the seller wrote that he was returning money. after the return, if memory serves, the dispute closed itself.