Has anyone updated OrionPRO?

Question

Serial port

Good evening everyone.
Updated to the latest version of Bolide OrionPRO. The problem crept up, where they did not expect.
The server included a whistle - a virtual COM port (RS485, it seems - 2 wires. It looks like a flash drive into which garbage with 4 creams is inserted. The wires were connected to the extreme right and left).
I reinstalled this economy on a new server, on a VMware virtuoso. I forgot everything, the device is seen. I registered this COM port in the settings, loaded the database from the old server to the new one, and miracles began.
The S2000-2 controllers turn on and off spontaneously - i.e. "Lost connection to device," Monitor says.
Passages are also not partially unloaded during the time when the device was not functioning. To fix, remotely, a day. There is no more access to the server room.
Maybe someone has some ideas?