Customer response time - a bug?

Question

Upwork

Customers' responses to proposals appear in messages (that is, when I am on the page with the search for projects) with an hour and a half delay. Despite the fact that the project search page was constantly updated (reloaded).

Already lost a few projects.
Tell me what is the bug and how to fix it? Keep the message page open + update it manually? Or in general through notifications to the mail to track now?
Chrome browser latest.
I read their forum https://community.upwork.com/t5/Freelancers/Not-Ge... it turns out that for 2 years many people have this problem and there are no special solutions, except to track emails. "Amazing" exchange, of course. No one fixes anything, only the commission is increased.

Answer 1

I do everything through the upwork app.

Answer 2

I'm satisfied with the mail,
but yes, a bug

Answer 3

there are indeed lags in the messenger, but in my experience this is quite rare.