CRM for the production of cabinet furniture to order?

Question

CRM

Colleagues, has anyone had a successful experience of implementing CRM in a company manufacturing and selling custom cabinet furniture?

Answer 1

Good day!
Recently created
CRM + ERP system specifically for furniture companies based on CRM "Customer Base". It is configured and adjusted to a specific enterprise, to its business processes.
1. Work with the client. Salons, dealers, agents, designers. Entering clients, fixing each step of working with a client, reminders, reports, interaction with e-mail, mailing lists, IP telephony, sms. alerts, whatsapp.
2. Work with documents. Auto-numbering, auto-completion of contracts, applications, billing (if necessary), drawing up acts, etc.. Shared access to documents and customer database and information in the database.
3. Binding of documents, specifications, measurements, photographic materials to a specific client, application, order.
4. Creation of external forms. (For example, a request from a dealer or a client, issued on your site, goes directly to CRM)
5. Systematization of measurements. Registration of applications for measurement, control, reminder, graphics, binding of documents, photographs, diagrams and drawings.
6. All pre-production cycle in one system. Applications and Orders are not lost, temporary regulations, reminders are set, all delays are visible to all interested employees, as those responsible for the client or application, there and their managers and top management (reflected in reports). Distributed access to information is configured in agreement with the Customer.
7. The production cycle, warehouse, logistics, service (installation, assembly, warranty and post-warranty service, complaints) is customized for each enterprise individually.
8. API integration - (barcodes, delivery cards, etc.)
9. Ability to create a mobile application for the operational work of mobile employees (measurers, deliverers, assemblers, couriers, designers, etc.)
10. Personnel, employees , general chat in the system, both online and boxed.
An example of an ERP system for furniture production kb-mos.ru/project-ce20-0203-crm-3.html

Answer 2

> CRM for the manufacture of cabinet furniture to order? Colleagues, has anyone had a successful experience of implementing CRM in a custom cabinet furniture manufacturing and selling company？
Yes, see here: furniture.wbmslab.com

Answer 3

As already mentioned above, AmoCRM is perfect. Just right for sales like this.

Answer 4

Of course, everything depends on the specific conditions, but more often it is better to write your own, if resources allow, since general-purpose CRM is an attempt to dock an incomprehensible thing with your business processes, multiplying the complexity by the complexity of CRM itself.
But if the budget is small, then everyone from our party left AmoCRM, and, at first, they thought in general to try to promote it in Spain because of the affiliate program. As a result, they use Bitrix24 because it is free for up to 12 users.
We connect RetailCRM to the client, there are also several free users there.
But my personal opinion, as a person who worked in sales, and now as a programmer ... I looked specifically at these three systems. There is nothing I don't understand! Really need courses for 6 months. Nothing is intuitive. It turns out that these Frankinsteins do not correspond to the real business tasks of the client, but offer to put up with an amorphous interface that was created for everything at once and for nothing in particular!

Answer 5

festt.net
there everything is sharpened for custom-made furniture, though there is more in production than in sales.