How to make a small call-center at the lowest cost?

Question

linux

It seemed to me at first that a fairly typical task arose: to put up to 5-15 people (first 1 division, then 4) to answer calls, and in such a way that with each call a card with the caller's data pops up in front of the operator (I will predefine the fields), there there should be a history of the calls of the caller. In fact, nothing more is needed. When a call is received, it is forwarded to everyone (who is not busy) at once, along with the pop-up of the card. And for such a simple task, I could not find a normally working solution.
In sugar, in general, after installation, there is a white screen and nothing can be done about it, vTiger is too heavy, you can’t remove call notifications, it’s impossible to call from it, I’m not sure that you can configure the appearance of a popup only for those who are not busy, SuiteCRM does not set up outgoing calls and pop-ups do not work normally + styles are gone, AsterCRM has not been developed at all for 4 years.
Maybe I missed something or there really are no simple solutions and I have to write it myself? In this case, you can simply take any softphone, drive the routing into Asterisk, dial the server / clients for the plates, send a notification about the call with Asterisk, and the server will decide for itself who and what to send.

Answer 1

at
CRM has nothing to do with it,
but in general the integration of telephony with CRM is a gloomy business, everywhere I saw it - self-written or self-written integrations, even in Salesforce not everything is simple

Answer 2

I propose to consider the option telephony.classny.ru/. The project is in beta, but don't be alarmed, this is a fast and convenient cloud phone system. There is integration with Bitrix and AmoCRM. There is an API that allows you to make a simple custom CRM based on it for your tasks.

Answer 3

You can hardly do it for free without good file processing.
You can also look at the goautodial distro, there is quite a good operator's workplace.
And a very good cataloger of all sorts of sweets for Aster.

Answer 4

There are already ready -made telephonies with built-in CRM . For example, the same liraX There are absolutely all the possibilities of telephony + CRM and other tools for work (CallBack, CallTracking)
Work with all countries and integrate with any other CRM

Answer 5

bitrix24+zadarma. Zadarma has an internal PBX up to 50 ext. 3-digit numbers, and recently they have released a free API for Bitrix24. I use it for free + self-writing - Bitrix turned out to be very difficult for "mere mortals". For the asterisk, you still need to separate the server separately, administer ...

Answer 6

I recommend looking at the detailed article on this issue.

Answer 7

You can see Youmagic Cloud PBX , for example, it integrates with many CRM systems!