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BelBES2015-01-16 21:41:30
laptops
BelBES, 2015-01-16 21:41:30

Can I return the laptop to the store within 2 weeks?

Hello!
The other day I was picking up a laptop, I needed a device with certain characteristics (I needed a laptop with an NVIDIA video card with support for CUDA compute capability of at least version 3.5). The sales assistant in one of the stores could not give any reasonable comments, and did not even seem to be aware of such characteristics. As a result, I bought one of the laptops, but when I got home I found that it did not support the version of compute capability I needed. In this case, can I return the laptop back to the store within 2 weeks? It is doubtful that laptops seem to be on the list of non-returnable goods, but at the same time the seller could not inform me about the non-compliance of the computer with my requirements, which I asked about. Thanks in advance.

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4 answer(s)
A
Airat Kadyrmaev, 2015-01-16
@ayrat33

They can exchange for another product, but the money is not returned

O
oia, 2015-01-16
@oia

if they correctly draw up an application for an exchange for another laptop, they can, but since the laptop is a complex technical product, they can test it for 14 days

O
Oleg, 2015-01-17
@1santa

According to the law on the rights of consumers, the seller advised you incorrectly, OBLIGATORY! If problems arise, call the consumer union directly in the store and connect them with the manager. Everything will be resolved in your favor. Operate that the seller incorrectly informed you.

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Look_at_me_mommy_I_am_sup, 2015-01-21
@Look_at_me_mommy_I_am_sup

Yes, you can, you have been incorrectly advised and provided incorrect information, the laptop cannot be used for the purpose of purchase.

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