Automation of the courier service?

Question

Project management

Greetings!
I would be very grateful if you tell me in which direction to move when solving the problem of automating the courier service. The fact is that it is planned that the couriers will provide a unique service, so it is impossible to “hang” the task for the courier service.
I would like the operator to enter tickets for processing into the system, and they are automatically distributed among the couriers, maybe even in accordance with their current location, an SMS notification would work, both for couriers and customers, well, and other “goodies” that only you can imagine.
The search engine gave the site of one local program, and offline.
Surely such a popular problem has already been solved by a bunch of methods. Separately, I am looking for Internet services with which I could cope.
So far, I have only come up with something like Saas EPM services, in which you can create tasks and assign them to couriers, and they, in turn, will be able to change statuses and report in every possible way, having mobile devices and Internet access.
Thanks in advance!

Answer 1

if all couriers have some thread of corporate phones with android / wp, then it is quite possible to play in relation to exchange / sharepoint / mscrm.
a lot of experience at the same time :)
there are versions a la for small businesses, you can try to play around ...

Answer 2

I continue to scour in search of a decent system.
I singled out the main criteria that such epm should have:
1) a customizable number of task statuses, or at least support for task nesting.
2) the ability to set the exact time of the beginning and end of the task
3) all kinds of notifications (beginning, end, status change, overdue), and as special goodies can be SMS notifications for employees and customers and a status panel on which a sheet of ongoing changes is visible.
4) the presence of api, preferably in addition the ability to start tickets using e-mail
5) good scalability
6) grouping employees into groups and the presence of task templates are welcome
So far, I haven’t tested anything, I read reviews, watch videos, weed out inappropriate ones, I look at the candidates for the test. Can anyone have any comments and advice about my choice?
So far I have selected: Planfix, Megaplan, Jira, BaseCamp, and TeamTools with webAsyst should be tested.

Answer 3

won't that fit? aurama

Answer 4

The fact is that it is planned that couriers will provide a unique service

After this phrase and reading the clarifying requirements, the idea began to spin in my head that you need software not for a courier service, but for an escort service :D Maybe they have something suitable for your requirements. File it with a file, rename the girls to “couriers”, rename the groups to the appropriate ones, and planners, reporting and alerts will probably already be there;)

Answer 5

Try the online courier management service www.deliverator.ru .

Answer 6

Did you find anything useful?
I'm on a similar search.

Answer 7

Taxi drivers have it. Exchange of orders and sms-reports. I saw applications for Java ME and Android.

Answer 8

smartcourier.com

Answer 9

see mobidel.ru , our couriers are chasing applications, though the current is on android

Answer 10

Excellent program for Frontpad delivery service

Answer 11

infostart.ru/public/274768
Delivery service automation
Purpose and functionality of the system Feature demonstration video
: youtu.be/uKm0_XHt2p0
Demo server: 89.207.75.214 the system is designed to interact with customers (buyers). Main functionality: Entering and editing customer orders Prompt entry into the order for each stock item of the specifics of preparation and wishes of customers Determining the location of the customer on the map, determining the distance and approximate travel time to him
The configuration "Convenient solution: Delivery service + FastFood 3.0" is designed to automate the activities of the food and food delivery service catering and fast food service establishments.
An example where this software product can work effectively is a catering company that has a quick service establishment, which also has a delivery service.
Possibility to manage the preparation of dishes in production (cooking terminal / chef’s workplace) Time tracking of the stages of order fulfillment, from the beginning of order acceptance to delivery to the customer, including the processes of cooking, order assembly and downtime databases of addresses, phone numbers, customer identification numbers Maintaining customer relationship events Maintaining "black" lists of customers by phone number and delivery address to which orders were refused, indicating the reason for the refusal Displaying a list of customer orders ready for shipment on information boards
Management of the processes of preparation and assembly of the order
Displaying the status of preparing orders at the terminals of preparation Operational accounting of leftover products, semi-finished products, goods Possibility to apply discounts or markups Possibility to use auto-added stock items, provided that the specified conditions are met Automation of the delivery service Organization of jobs for the “Cashier of the fast food restaurant” General information Configuration “Convenient solution: Service delivery + FastFood 3.0" was developed on the basis of "1C:Enterprise 8.2" in the mode of a managed application.
Prompt calculation of wages for couriers and delivery operators
In the configuration “Convenient solution: Delivery service + Fast Food 3.0”, objects from the configuration “1C: Library of connected equipment” are used, respectively, this system provides for work with fiscal registrars from ATOL and ShTRIKH-M companies.
Also, the configuration used objects from the configurations "1C: Library of Standard Subsystems". The main function of this software product is the automation of the delivery service.
The main scheme of the delivery service in the system
Reasons to buy
One of the most modern solutions for automating the delivery service. Use of mobile applications and the ability to organize an electronic queue. Unlimited number of jobs.
Advantages
Two configurations in one database at once: delivery service + cashier's or waiter's workplace.
Version comparison
New in version 3.0.95.7
1) Now you can organize an electronic queue with ads and promotions displayed during downtime.
2) Now you can use the second monitor as a customer display. Advertising and promotions are spinning on one half of the monitor, information about the current order is displayed on the second half. It is possible to connect the display over the network when working remotely via RDP.
New in version 3.0.95.3
1) Switched to platform 8.3.4.496
2) Improved interfaces for hot product buttons. Now you can assign related products
3) Improved functions for acquiring terminals
New in version 3.0.93.1
1) Added the possibility of a pending order
has been added 2) Interfaces of hot buttons for products have been improved. Now you can assign a product group to a hot button.
3) Added FastFood cooking terminal
4) Added the ability to print orders to the kitchen from FastFood terminals
5) Added the ability to pay with Sberbank cards
in the FastFood terminal 6) Added a take-away sign in the FastFood terminal
7) Added the ability to sound notification of order preparation
8) Cooking in production can simultaneously prepare ordered items Delivery and Fast Food
9) Added Call Center for Delivery
10) Added the document "Memorandum"
New in version 3.0.86.2
1) Added the ability to sell by different types of payments
New in version 3.0.86.1
1) Added the ability to indicate in the order the general specifics of cooking (client's wishes)
2) Fixed identified errors

Answer 12

If you use 1C for accounting, you can try our solution Megalogist

Answer 13

It is worth trying the EdiCourier constructor system . Flexible solution: you can automate all your business processes related to delivery. For example, the distribution of hundreds of orders by couriers, building routes taking into account traffic jams and schedules.