Asus Zenbook UX31A matrix problem?

Question

ASUS

Please tell me, I bought the UX31A from my hands, but it was new sealed, then I noticed two dark spots on the edges (I marked the places in the photo, but the spots themselves are not visible in the photo), which is visible on a light background, brought it in under warranty, the problem was recognized, and the matrix was ​​replaced , but the problem is exactly the same on the new matrix, they say to the service, yes the spots are visible, but we can’t do anything else, this is such a feature of this matrix, probably, try to sell it (!!), because it won’t be better. What to do, go to another workshop ?, maybe this is some kind of defective batch of matrices?

Answer 1

I'd take it under warranty if it's there. Or required replacing the entire laptop with a new one. The spots on the matrix, I think, are a sufficient reason.

Answer 2

It is likely that the marriage of the entire batch of matrices from the manufacturer. Recently, problematic LED-backlit matrices have often been encountered.

Answer 3

If you can demonstrate the defect (and the spot service confirmed it). then the service is obliged to accept and eliminate. At least ten times. You can insist on the issuance of an act of the Technical Conclusion (TOR). It reflects the absence of your fault in the identified defect and its actual presence. On the basis of the TK, you receive the full cost of the product by receipt in the store or a similar product. Good luck.

Answer 4

gave the service again, they called beforehand, they said that the master looked, and most likely this is such a feature of the operation of the LED backlight of the matrix, and there is nothing to be done, but still they will change the matrix for me under warranty, maybe this will give something, if not, then write applications for the return of the laptop, and the return of money.
For some reason, I got the opinion that they themselves are at a loss, why such a problem, and why replacing the matrix does not give anything

Answer 5

Are there Asus UX31A owners here , if so, is there such a problem (feature) of the matrix?

Answer 6

the next replacement of the matrix did not give anything, the problem remained, what to do ... go to Kyiv to the official representation of Asus with a scandal?