Accounting for tickets with time status?

Question

Time Management

Ruffle, tell me the program to keep track of the application, for example, the application from 14 to 15, it must be with a status, such as in work or waiting, so that you can put who is doing it, well, the amount. If there is a universal account, I will be very grateful for the help ....

Answer 1

What direction is needed? if we assume IT, that is, a good intraservice web project, you can set up a bug tracker on it and simply set up a record of applications. relatively cheap. If you need something like crm, then Bitrix has it, but there are limitations. And usually it all starts with such tasks and then you need to collect statistics on roles and configure a bunch. So I advise you to think about what tool you will need in a year or two, taking into account business growth. You can also think about placing an order for the development of such a mini system, I develop crm myself so I can help

Answer 2

There is a good CRM - Feng Office. There you can keep track of the application: time, status, who is the executor.

Answer 3

I will describe the situation as a whole: There are masters who do the work, there is a dispatcher who accepts applications and sends them to the masters, so this dispatcher needs to indicate which master he sent to the application, the status of this application is ready, in work, etc., and it is imperative that the time be displayed for which the application, for example, the application from 14 to 15, and at the moment already 14.30 it was highlighted URGENTLY, if in work, then a different color, well, in this vein .... Maybe something is not clear, I'll try to explain, I'm new to in this case, therefore, I’m stupid) Yes, and it’s also desirable that it be stationary, free and unpretentious in general, it will be gorgeous)))))