Why does the mouse stop working in anydesk?

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Sergei Korolev2020-11-09 16:00:22

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Sergei Korolev, 2020-11-09 16:00:22

When connecting to any device via anydesk everything works fine, but as soon as it comes to entering the admin password or I start installing the program / driver, the mouse and keyboard turn off. You have to contact the client and dictate what he needs to do.

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2 answer(s)

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Andrey Barbolin, 2020-11-09
@whingsOfButterFly

https://support.anydesk.com/Administrator_Privileg...

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Note: When AnyDesk is not installed and has no elevation, the UAC prompt cannot be displayed. AnyDesk will show a warning which needs to be resolved by the remote user.

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Drno, 2020-11-10
@Drno

run Anidesk as administrator