Why does it say that the template is not installed when clicking on "Create a backup copy"?

Question

1C-Bitrix

I click here.



I get that there is no template ,



but all other sections work.
Who faced?
In the site settings, one template is set for everyone and that's it

Answer 1

when clicking on "Backup" error 404

If administrator rights check the system for errors, hosting for viruses.
It writes to you that a 404 error, this means that the page for creating a copy has been removed in the admin panel. Usually they are viruses.