Who uses what to control transactions in the online store?

Question

CRM

Good afternoon,

How do you organize your sales in the online store? Do you lead clients? Do you track returns and logistics?

I have two online stores, one associated with individual production and here the default process is complex. For management I use the transaction module megaplan.



And in July I launched a banal gift shop, I thought. that the processes will be much simpler, but the business process there turned out to be no less simple *( There were difficulties with the presence in the warehouse, waiting for goods, etc. ...

Seems like a good system. but a lot of things are missing: poor integration with the store (one-way) from the site, you can at least somehow crookedly add an order to the megaplan, but you can’t transfer the reverse order change statuses to the site. Yes, and creating an order in a megaplan on the site does not give it away, and this, in turn, leads to the fact that the operator is forced to manually synchronize everything and maintain an order database in two places and keep it up to date.

I'm still leaning towards rewriting the megaplan interface in the CMS of the online store and moving away from a third-party service, but this is money, this is time, these are problems ...

What do you use in stores with orders up to 30 per day?
What do stores with 30-100 orders use?
What do monsters use?

Answer 1

I understand that they love OpenSource and hate Bitrix, but I didn’t encounter such problems in Bitrix - logistics, warehouse, transactions, order statuses, everything is perfectly configured there.

Answer 2

All stores known to me use a bunch of 1c trade management + Bitrix. Synchronization of goods and orders in such a bundle works well out of the box. Of course, usually in trade there are not such complex business processes. Under yours, you still have to finish.